We recently lost a bid on a project- it happens, but when it does I always ask why. After all, I’m always trying to improve our business. In this case, I was told it wasn’t our quality of work, nor was it our budget. It was because we are a smaller company than the other guy, who boasts of a 30,000 square foot facility, staff of 20, etc. He felt comfortable going with them (at least partly) because he felt “bigger is better”.
In the interests of learning something to help us win against these guys in the future, I went to their website and did some digging. Well, they do not have a 30,000 square foot studio. Nor do they have a staff of 20. Their business is two guys in a tiny office above a shop. The only thing big about them is the lies they tell people on their website and in their proposals. Oh, and their work is pretty bad: very cliche 1990s-looking.
What did I do? Did I blow the whistle on them to the client, and suggest they rethink their choice?
No. I let it be. Mainly because I feel that the client’s getting what they deserve- if it only took me 10 minutes of digging to get the truth, anyone who did any due diligence at all could get to the truth, too. And if that particular client is so scared about making a purchase decision that they base it on the line of B.S. those guys fed him, well, it means he doesn’t care about quality (or even budget), and isn’t the kind of client we’d like to have, anyway.
In the end, life’s too short. Next!