Patrick Ortman, Inc.

Good Web Design Isn’t Easy

Written By: Patrick on July 24th, 2008

There’s a lot of really bad websites out there, and it’s understandable- a lot of clients don’t understand what their web company is doing. And really, a lot of web companies have no idea what they’re doing, either.

It’s especially hard for clients to understand what they’re getting from a web company when a lot of really poor design practices can easily be hidden. See, a lot of what makes a good website happens in the code. And people don’t look at code so much. It’s time consuming to work at the code level. So most web design companies don’t bother.

That’s a mistake, and the client who chooses a web design company without understanding the design and development process is almost certainly destined for failure.

We’re currently working on a new website for a client. Let’s call them Zelda’s Bakery, because we signed a nondisclosure for the client. Zelda hired us to take another web shop’s work and well, make it work. We’re not particularly fans of the look of Zelda’s site, but she loves it, and more importantly her customers love it.

The problem is, her old web design company implemented Zelda’s design in a really cruddy way. Sure, it looks like Zelda’s design. And it sort of works like she’d like it to. But the entire website consists of images and very little text. Additionally, her navigation system uses a ton of javascript that junks up and bloats the filesizes. Since so much of the site is image-based it’s really hard to update. And finally, they’re getting really bad search engine rankings. Google can’t “see” images.

Enter us.Zelda’s new website will look an awful lot like her old website. Which is what she wants. But it’ll now have a nice database back end. The extraneous javascript will be removed in favor of CSS for her navigation menu. We’ll use CSS tricks to minimize the amount of images used throughout the site, too. Some of those tricks involve really cutting-edge things like CSS Sprites. The site will be a lot easier to update, too.

Most importantly, the guts of Zelda’s new site will be extremely search engine friendly. Which, it turns out, makes it extremely friendly to users from all sorts of computing platforms- iPhones, Blackberry users, disabled users, etc. In fact, by taking the time to program Zelda’s website using standards-based solutions we’ll be making her site much more friendly for any user.

Which is really the first step towards making the website successful.

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2 Comments »

July 25, 2008

You are so right. We get contacts & contacts because clients sites are not getting the results they want. They had a site designed with graphics and almost no text (or title tags & meta). The sites “looks nice”, but have almost zero value in performance.

As a designer/developer we need to educate to the possibilities and completely include the client in the design/creative process.

They have come looking for a help and it is prime time to educate while they are open to ideas and new directions.

admin
August 4, 2008

That’s right- you guys get it, too: a lot of clients unfortunately don’t understand information architecture or SEO, so for them it’s easy to nod off when design firms like you or us go on about the importance of paying attention to the details.

One of the things I liked about your site is you make it clear to potential clients exactly how you work and that you have procedures in place. That’s something we’ll be adding to Genius Monkeys in our next rev, because we always work from our internal defined processes as well, but by pushing that information online I think it helps weed out clients who really don’t want to think about their web strategy. You know, the kind of clients neither of us wants :-) .

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